Managed Services

Atlassian Service & Support

Our excellent service directly for you!

• Installation & Deployment of all Atlassian tools
• Updates & Migration of existing Atlassian environments
• Configuration of the Atlassian Toolchain to your needs and environment
• Processing of Service Requests and Incidents

Architecture and operational solutions

The basis of a stable solution

• We support you in setting up and operating your Atlassian toolchain, either in your data center or with an external (cloud) provider
• Whether single server, data center or redundant single server solutions - we draw on many years of expertise in every case
• Strategic consulting and evaluation of your requirements for a suitable operating solution

Last Simulation

Is my system correctly dimensioned?

• Simulations of user behavior possible
• Continuous baseline measurements
• Browser or pure HTTP measurement can be realized
• The measurement results can be visualized at any time
• Use measurements for larger changes to verify performance and load behavior (e.g. for an application or app update)

In-App Support

Immediate support with configuration

• Implementation of your desired configuration in the Atlassian tools by our experts
• If required: Review and evaluation of your requirements
• Implementation and customization of complex and individual (app) solutions

User & Directory Merges

Integrate users and directories

• The requirements for user administration often change (connection of an Active Directory (AD), conversion from local to AD, removal of directories, changing user names, etc.).
• Our tools contain the experience from dozens of customer projects
• The conversion of directories, users and groups can be realized in most cases

Atlassian Analysis & Optimization

Search for, find and fix bugs

• We analyze and evaluate your existing Atlassian toolchain, including your infrastructure
• The results of the analysis are presented, assessed and evaluated
• Concrete recommendations for action are documented, presented and discussed with you.

Merge of Atlassian applications

Benefit from experience and the right tools

• We are one of the few providers able to merge Atlassian tools (Jira A is transferred to an existing database in Jira B)
• Extensive technical know-how is required for such a merge
• For a merge, we rely on our own app developments, which are used by our experts to significantly optimize data quality and transfer speed

Service Management

Do you speak ITIL? We understand you!

• We offer support in the management of your Atlassian toolchain
• As well as the planning, monitoring and implementation of changes
• We offer you service contracts with 9×5, 10×5 or 24×7 and individually agreed SLAs
• Regular reporting and regular jour fixes to check service quality are a matter of course